Services

Service Center

To guarantee and develop the solutions implemented thanks to a managed Cloud offer (private/public SaaS). A Smart Business Services offer with pay-per-use billing.

The service center

First of all, a complete accompanying approach.

A single point of entry: hotline with ITSM tools and processes.

Operational Excellence: Resources, Processes & Tools.

Delivery onshore, nearshore, offshore.

Shared, dedicated, or mixed service center.

More than 1400 m2 of platforms dedicated to projects.

4 secure sites: Paris, Orleans, Toulouse, and Tunis.

High-performance tools & infrastructures.

The service center

First of all, a complete accompanying approach.

A single point of entry: hotline with ITSM tools and processes.

Operational Excellence: Resources, Processes & Tools.

Delivery onshore, nearshore, offshore.

Shared, dedicated, or mixed service center.

More than 1400 m2 of platforms dedicated to projects.

4 secure sites: Paris, Orleans, Toulouse, and Tunis.

High-performance tools & infrastructures.

Focus on our ITIL approach

Anxious to bring value to its customers, the Arondor Service Centre has implemented processes derived from the ITIL repository.

To do so, it relies on the right mix of experienced people, proven processes, and cutting-edge technologies.

  • Declaration of claims 24/7.
  • Single point of contact for users.
  • End-to-end incident recording and tracking.
  • Informing users about the status of requests.
  • Qualification of the requests before transferring them to the appropriate experts.
  • Monitoring compliance with SLA commitments.
  • Closure of files with the agreement of the applicants.
  • Coordination of the actions of the second level of support.
  • Informing management to improve services.

Software Maintenance

  • Hotline
  • New Releases
  • Support Levels 1 & 2
  • Escalation Level 3 editor

Third-Party Application Maintenance

  • Corrective Maintenance
  • Adaptive Maintenance
  • Evolutive Maintenance

Maintenance in operational conditions

  • Preventive Maintenance
  • Operations
  • Supervision
Contact us

Areas

$

Dematerialization

$

ECM

$

Business Process Management

$

Robotic Process Automation & IA

$

Compliance

Use Cases

By Specialities

Customer Experience

Accounting / Finance Process
HR Process
Legal Process

Back Office & mail management

IT Management
Cas d’usage
By Sectors

Insurances & Protection

Banking & Financial Services

Industries & Services

Public

Services

$

Consulting & Innovation

$

Solutions design

$

Agile intregration

$

Services Center

Arondor’s Technologies

ARender Content Viewer

FlowerDocs ECM / BPM Platform

Fast2 Migration Platform

Flower Courrier and e-Envelop Solutions

Partners’ Technologies

Strategic Partners

Technology Partners

Outsourced Documentary Processes