Use case

ECM Modernization and Process Harmonization

Modernize and harmonize EDM, dematerialize and manage incoming mail.

Area(s)

Dematerialization, ECM

Sector(s)

Insurances and Protection

Specialities(s)

Back office and Mail management

Business issue

An  international French company specializing in insurance and asset management with more than 160,000 employees worldwide, since 2008 it has been the world’s leading insurance brand.

With 107 million customers worldwide, including 9 million in France, the objective is to migrate all its Electronic Document Management platforms to FileNet 5.1.

 

Before

The Electronic Document Management systems were outdated, not homogeneous between the different business lines, not collaborative.

Customer editions were still in paper format.

More than 100 million documents had to be structured.

 

After

GEDs are harmonized between the different services and performance is improved. Collaboration is made possible and the business process has become fluid.

The circulation of paper documents is greatly reduced.

Dematerialization and Electronic Document Management solutions have been implemented in new entities in record time.

Capabilities

  • Migration of EDM systems between different business services under FileNet 5.1
  • Deployment of the RAD LAD Smart FIX tool for indexing
  • Flower deployment as a unified GUI (user interface) on existing EDM tools
  • Installation of the ARender viewer to allow viewing of large documents.

Gains

Reduction of management costs

More efficient communication and data sharing between departments

Improved customer experience.

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