Use case

Speeding up and protecting the claim procedure

Automate claims processing and claims management

Area(s)

BPM, Dematerialization, ECM

Sector(s)

Insurances and Protection

Specialities(s)

Back office and Mail management, Customer Experience

Business issue

As the company continues to grow and reach an even wider audience, the number of complaints has also increased, creating the need for better case management and real-time, long-term tracking.

In order to maintain a long-lasting and loyal relationship with its clients and enhance its reputation, an insurance company wanted to improve its claims procedures and automate the processing and reconciliation of claims.

This involves :

  • facilitating the daily tasks of adjusters and claims handlers by giving them modern and intuitive tools
  • ensuring remote access to sensitive content for experts with a viewer that works through any device with a web browser and guarantees complete rendition.
  • addressing compliance and security issues, including personal data management (PMDR)

Before

An insurance agent had difficulty viewing the supporting documents for a car accident in a single interface with all the documents in the claim file.  This slowed down the claims review process assigned to him.

The process of preparing and uploading documents involved multiple steps.

Users were responsible for storing complicated codes in order to navigate the system efficiently.

Data entry was manual, slow, and costly.

 

After

The processing of complex files is facilitated by the multi-document viewing capabilities and the ability to easily navigate between colleagues’ comments.

Faster access to information and business contexts while respecting the integrity of the content.

The decision-making process is simplified and accelerated.

The process is seamless and the user experience is consistent, whether in the office or on the road.

Capabilities

  • Implementation of the ARender viewer to view any type and format of file (including images, photos, videos) without leaving the folder view, to increase productivity and simplify the whole process.
  • Collaboration and manipulation functionalities: annotations, cut/merge, redaction, etc., integrated into document processing.

Gains

Professionals can solve problems and make compliant decisions for better results.

+30% of claims handled per week per manager.

Contact us

Areas

$

Dematerialization

$

ECM

$

Business Process Management

$

Robotic Process Automation & IA

$

Compliance

Use Cases

By Specialities

Customer Experience

Accounting / Finance Process
HR Process
Legal Process

Back Office & mail management

IT Management
Cas d’usage
By Sectors

Insurances & Protection

Banking & Financial Services

Industries & Services

Public

Services

$

Consulting & Innovation

$

Solutions design

$

Agile intregration

$

Services Center

Arondor’s Technologies

ARender Content Viewer

FlowerDocs ECM / BPM Platform

Fast2 Migration Platform

Flower Courrier and e-Envelop Solutions

Partners’ Technologies

Strategic Partners

Technology Partners

Outsourced Documentary Processes