Use case
Reduction of time spent processing paper documents
Optimize the multi-channel processing of its incoming mail flows to cope with an influx of paper documents.
Area(s)
Sector(s)
Specialities(s)
Business issue
Faced with the growth of its activities, this major bank wanted to optimize the multi-channel processing of its incoming mail flows in order to cope with an influx of paper documents: registration forms, reference sheets, etc.
Before
The manual processing system required a manual re-entry of the elements of each file in the bank’s back office.
Input took about 2 hours for an operator on a terminal connected to the mainframe.
The average time taken to process a file at that time was over 6 days.
After
Nearly 900,000 complex and 120,000 simple letters are now processed annually by each operator.
Each sales representative has increased from 10 to 12 files processed per week.
Capabilities
- Centralization of all incoming flows with FlowerDocs.
- 3 months support to improve the comfort and reactivity of flow processing.
Gains
Improved customer relations through online file sharing.
Customer loyalty through reduced response time.
Improved business development thanks to the time saved on file processing.
