Use case

Reduction of time spent processing paper documents

Optimize the multi-channel processing of its incoming mail flows to cope with an influx of paper documents.

Area(s)

ECM

Sector(s)

Banking and Financial Services

Specialities(s)

Back office and Mail management

Business issue

Faced with the growth of its activities, this major bank wanted to optimize the multi-channel processing of its incoming mail flows in order to cope with an influx of paper documents: registration forms, reference sheets, etc.

Before

The manual processing system required a manual re-entry of the elements of each file in the bank’s back office.

Input took about 2 hours for an operator on a terminal connected to the mainframe.

The average time taken to process a file at that time was over 6 days.

After

Nearly 900,000 complex and 120,000 simple letters are now processed annually by each operator.

Each sales representative has increased from 10 to 12 files processed per week.

Capabilities

  • Centralization of all incoming flows with FlowerDocs.
  • 3 months support to improve the comfort and reactivity of flow processing.

Gains

Improved customer relations through online file sharing.

Customer loyalty through reduced response time.

Improved business development thanks to the time saved on file processing.

Areas

$

Dematerialization

$

ECM

$

Business Process Management

$

Robotic Process Automation & IA

$

Compliance

Use Cases

By Specialities

Customer Experience

Accounting / Finance Process
HR Process
Legal Process

Back Office & mail management

IT Management
Cas d’usage
By Sectors

Insurances & Protection

Banking & Financial Services

Industries & Services

Public

Services

$

Consulting & Innovation

$

Solutions design

$

Agile intregration

$

Services Center

Arondor’s Technologies

ARender Content Viewer

FlowerDocs ECM / BPM Platform

Fast2 Migration Platform

Flower Courrier and e-Envelop Solutions

Partners’ Technologies

Strategic Partners

Technology Partners

Outsourced Documentary Processes