Use case

Optimization of opening times for documents and customer files

Reduce time spent opening and processing large documents

Area(s)

Dematerialization, ECM

Sector(s)

Insurances and Protection

Specialities(s)

Back office and Mail management, Customer Experience

Business issue

Faced with the growth of its activities, this insurance company wanted to optimize the processing of its business flows.

The average time taken to process a file at that time was in excess of several days. One of the challenges in reducing these processing times was to reduce the time spent opening and processing large documents.

Before

In multi-site environments and with a heterogeneous computer population, users – managers and agents – could not open documents that were too large or it would take between 5 and 10 seconds.

The possibilities for handling and collaboration were reduced, resulting in loss of time and efficiency.

Several tools were used and not adapted, resulting in numerous problems of bandwidth, security, traceability, and updating.

After

6,000 people at the head office and nearly 14,000 agents in 4,000 branches in France open and process approximately 1.2 million documents per month.

Each manager in the Agency has gone from 4 to 8 files opened and processed per hour.

Opening files is instantaneous whatever their size!

Collaboration and processing of all business flows are made easier thanks to the additional document handling functionalities (annotation, rendition, masking, comparison, etc.).

Improving the comfort and responsiveness of document flows.

Capabilities

  • Installation of the HTML5 ARender Viewer for 20,000 people.
  • Functions: annotation, rendition, anonymization, comparison… etc.

Gains

An estimated productivity gain of 4 seconds per document opening.

Estimated gain: 10 million euros per year.

Improved customer experience through sharing and reduced response time.

Increased collaboration between different people in the same department.

Better commercial development thanks to the time saved on opening and processing files.

Contact us

Areas

$

Dematerialization

$

ECM

$

Business Process Management

$

Robotic Process Automation & IA

$

Compliance

Use Cases

By Specialities

Customer Experience

Accounting / Finance Process
HR Process
Legal Process

Back Office & mail management

IT Management
Cas d’usage
By Sectors

Insurances & Protection

Banking & Financial Services

Industries & Services

Public

Services

$

Consulting & Innovation

$

Solutions design

$

Agile intregration

$

Services Center

Arondor’s Technologies

ARender Content Viewer

FlowerDocs ECM / BPM Platform

Fast2 Migration Platform

Flower Courrier and e-Envelop Solutions

Partners’ Technologies

Strategic Partners

Technology Partners

Outsourced Documentary Processes